Osano Hosting Infrastructure

Osano System Reliability Statement

At Osano, we design our infrastructure for maximum reliability, resiliency, and performance. Our hosting architecture ensures continuous availability across multiple geographic regions, with built-in redundancy and fault-tolerance at every layer.

Core Application Hosting

Osano’s core systems operate on a highly available, distributed architecture:

• Vendor, Product, and Document Mapping: Hosted in a Replicated, fully redundant Neo4J database to ensure constant availability of critical interconnection data.

• Application Storage & Activities: Powered by Amazon AWS Aurora, configured for full replication and fault tolerance to prevent data loss or downtime.

• Static Asset Delivery: Court documents, JavaScript, images, and other core application files are served from 18-region replicated Amazon S3 storage.

• API & Workflow Delivery: All APIs and workflows run on edge computing nodes across 75 global locations to ensure low latency and high redundancy.

• Security: Osano enforces strict security controls on all applications; specific measures are proprietary and not made public for safety reasons.

Consent Management Delivery

For Consent Management services, Osano stores 1300+ versions of each site configuration (including 34 language variations × 40 consent types) across multiple regional AWS locations, ensuring fast, reliable delivery globally.

Regional Hosting

• North America: N. Virginia, N. California, Central Canada

Edge locations include major U.S. and Canadian cities for ultra-low latency delivery.

• Europe: Stockholm, Frankfurt, Ireland, London, Paris

Edge coverage across all major European business hubs.

• Asia Pacific: Mumbai, Singapore, Sydney, Tokyo, Seoul, Hong Kong

Edge nodes spanning major Asian, Australian, and Pacific cities.

• South America: São Paulo

• Middle East: Bahrain

Reliability Advantage

This architecture means that:

• No single point of failure exists in our delivery chain.

• Traffic is automatically routed to the nearest available edge or data center.

• Static assets, APIs, and workflows can be served from multiple redundant regions if a specific data center experiences issues.

• Systems remain operational even during regional disruptions.

Bottom line: Due to Osano’s globally distributed, multi-region hosting model, the likelihood of a service outage is extremely low.

Frequently Asked Questions (FAQ)

Q. What happens if a user’s browser is unable to connect to the Osano CDN to download the script?

Osano is served via a globally distributed CDN with multiple edge locations. If a user’s browser cannot reach the Osano CDN and the osano.js script fails to load, Osano simply won’t run for that session. In this case, Osano will not execute or modify any scripts on the page, and consent decisions will not be made or enforced. From a user’s perspective, the site continues to function normally.

Q. Will a failed Osano script load affect page load speed or user experience?

No. If the browser cannot load the Osano script, it will make a single attempt and then continue loading the rest of the page as usual. There are no retries that block the page, and there are no visible errors caused by the missing script. Other site assets will continue to load and display as expected.

Q. Is there a fallback if the primary Osano CDN endpoint is unreachable?

Yes. Osano’s hosting infrastructure uses multiple edge locations across regions to deliver the script. If one edge server is unable to serve the requested file, another nearby edge server will respond instead. This built-in redundancy ensures a high likelihood of successful script delivery, even in the rare event of an edge outage.