Osano AI Assistant: How to Use It

What is the Osano AI assistant?

The Osano AI assistant lets you ask privacy questions directly inside Osano and get an instant, citation-backed answer. It is trained specifically on privacy law (CCPA/CPRA, GDPR, LGPD, and more), and when a question needs a person, you are one click away from Osano's human privacy team.

Use it for the questions you handle every day: quick regulatory lookups, cross-jurisdiction comparisons, refreshers before an assessment or audit, and help navigating the Osano platform itself.

Where to find it

Log in to your Osano admin portal at my.osano.com. The AI assistant is available across the platform for eligible plans. Open the assistant and type your question in the chat box.

How to ask a question

1. Open the Osano AI assistant.

2. Type your privacy question in plain language, for example "Does the CCPA require a Do Not Sell link?" or "How do I configure a consent banner for the EU?"

3. Press send. The assistant reads the relevant legal text before responding, then returns an answer with citations.

Tips for better answers:

• Be specific about jurisdiction when it matters (for example, "under Colorado law" vs. "under CCPA").

• Ask one question at a time for the clearest, most citable response.

• Follow up in the same thread to refine or go deeper. Your context is kept within the conversation.

Reading your answer

• Citations: Every response cites the specific legal article it drew from, so you can verify the answer and defend it in an audit.

• Source labels: A purple sparkle marks responses from Osano AI. An amber headset marks responses from the Privacy Team.

Talk to a human: Consult Privacy Team

When the stakes are too high for AI alone, use the Consult Privacy Team button inside the assistant to route your message to Osano's team of CIPP-certified privacy experts. You will get a personalized response, and both the AI conversation and the human conversation live in one workflow.

Response times: Osano AI answers instantly, 24/7. The human privacy team responds within 24 to 48 hours.

Conversation history

Your chats are saved in your Osano account so you can return to past questions and answers for reference.

What it can and cannot do

Great for:

• Instant, cited answers to privacy and compliance questions

• Cross-jurisdiction comparisons across CCPA/CPRA, GDPR, LGPD, and other frameworks

• Guidance on how to use the Osano platform

Not designed for:

• Legal advice

• Questions outside privacy and compliance

• High-stakes work that requires nuanced human judgment (use Consult Privacy Team instead)

Note: at launch, the assistant answers from a general privacy knowledge base and does not yet analyze your own Osano account data. That capability is planned for later this year.

Who has access

The Osano AI assistant is included for Enterprise and Premier customers (all bundles and individual purchases) at no change to your current price. It is not available on free or self-serve plans. There are no hard usage caps.

Access mirrors the existing Consult Privacy Team feature: only users who previously had access to Consult Privacy can use the AI assistant. In practice, that means the Admin and Advisory Manager roles. If you had access to Consult Privacy Team, you have access to Osano AI.

Need more help?

Find more product documentation, how-to guides, and release notes at docs.osano.com, or reach the support team from Help > Contact Us inside the platform.