Supported Integrations

Osano currently supports the following built-in integrations with the Unified Consent and Preference Hub. New integrations are being actively worked on and will be added in future releases. For any questions about supporting a particular vendor or integration, please reach out to your Osano representative.

CRM (Customer Relationship Management Platforms)

• HubSpot

  • Supported operations: opt-out, opt-in

  • User data required: email address

  • Scopes required:

    • communication_preferences.write, communication_preferences.read_write

  • API endpoint documentation: https://developers.hubspot.com/docs/guides/api/marketing/subscriptions

• SalesForce

  • Supported operations: opt-out, opt-in

  • User data required: email address

  • Scopes required:

    • For required permissions, Salesforce requires "API Enabled", Read and Delete user permissions. Specifically:

      • Access the identity URL service

      • Manage user data via APIs

      • Perform requests at any time

  • API endpoint documentation: https://developer.salesforce.com/docs/atlas.en-us.248.0.api_rest.meta/api_rest/resources_consent_action.htm

  • email

• Microsoft Dynamics 365

  • Supported operations: opt-out, opt-in

  • User data required: email address

  • Scopes required:

    https://{your-organization}.crm.dynamics.com/.default

  • API endpoint documentation: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/contact?view=dataverse-latest#operations%20

    • donotbulkemail

    • donotemail

Email Services

• SendGrid

  • Supported operations: opt-out, opt-in

  • User data required: email address

  • Scopes required:

     "suppression.unsubscribes.create","suppression.unsubscribes.read","suppression.unsubscribes.update","suppression.unsubscribes.delete"

  • API endpoint documentation: https://docs.sendgrid.com/api-reference/suppressions-suppressions/add-suppressions-to-a-suppression-group

Marketing Services

• MailChimp

  • Supported operations: opt-out, opt-in

  • User data required: email address

  • Scopes required: none - API key grants full scope

  • API endpoint documentation: https://mailchimp.com/developer/marketing/api/lists/batch-subscribe-or-unsubscribe/