What if I find a missing or invalid policy?

  • Updated

Osano monitors more than 50,000 individual documents. In the event that you find an issue with a document, please open a support ticket and our team will address the issue, usually within one business day.

Osano converts all published policies (whether HTML, PDF, or Word document) into a simplified markup language called Markdown. Occasionally our Markdown conversion process fails to exclude decorative elements such as images. In the event that you find any decorative elements that should not be included in a document, please contact support.

The absence of documents for a vendor is not always indicative of a problem with the Osano platform, unfortunately, many vendors still fail to publish even the most basic compliance statements which put them out of compliance with CalOPPA. We hope to help them change that.