Supported Integrations

  • Updated

Osano currently supports the following built-in integrations with the Unified Consent and Preference Hub. New integrations are being actively worked on and will be added in future releases. For any questions about supporting a particular vendor or integration, please reach out to your Osano representative.

CRM (Customer Relationship Management Platforms)

  • HubSpot
    • Supported operations: opt-out, opt-in
    • User data required: email address
    • Scopes required: 
      communication_preferences.write, communication_preferences.read_write
    • API endpoint documentation: link

  • SalesForce
    • Supported operations: opt-out, opt-in
    • User data required: email address
    • Scopes required:

      • For required permissions, Salesforce requires "API Enabled", Read and Delete user permissions. Specifically:

            • Access the identity URL service
            • Manage user data via APIs
          • Perform requests at any time
    • API endpoint documentation: link
      • email

  • Microsoft Dynamics 365
    • Supported operations: opt-out, opt-in
    • User data required: email address
    • Scopes required: 
      https://{your-organization}.crm.dynamics.com/.default
    • API endpoint documentation: link
      • donotbulkemail
      • donotemail

Email Services

  • SendGrid
    • Supported operations: opt-out, opt-in
    • User data required: email address
    • Scopes required: 
       "suppression.unsubscribes.create","suppression.unsubscribes.read","suppression.unsubscribes.update","suppression.unsubscribes.delete"
    • API endpoint documentation: link

Marketing Services

  • MailChimp
    • Supported operations: opt-out, opt-in
    • User data required: email address
    • Scopes required: none - API key grants full scope
    • API endpoint documentation: link