Q: Why can't I see my changes after updating my Osano Cookie Consent Manager settings?
A: If you've made changes in the Osano admin portal—whether to settings, look and feel, or other configurations—and those changes aren’t showing up on your website, there could be several reasons:
Have you saved and published your configuration?
For any changes to be pushed to a live environment, they must be published. If changes are only saved but not published, they won’t be reflected on your website. Ensure that you’ve completed the publishing process. For detailed steps, refer to this article on how to publish or republish your configuration.
Have you used an Incognito or private window to check your changes?
Your browser cache can store content for about 24 hours, which might prevent you from seeing immediate updates. To view your changes instantly, use an Incognito or private window. Make sure to open a brand-new Incognito window without any other Incognito sessions open. Navigate to your website in this mode, and you should see the updates.
Q: What if I’ve published my changes and checked in an Incognito window but still don’t see the updates?
A: If you’ve followed the steps above and still don’t see the changes, other factors might be at play:
- Check for caching or minification of the Osano JavaScript: Some tools, such as WP Rocket or Rocket Loader, might be caching or minifying your Osano JavaScript, preventing it from updating when a publish action is initiated. To resolve this, you should exclude Osano from any caching or minification processes. Refer to the documentation of the third-party vendor associated with these tools to exclude all Osano properties.
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