Q: Why am I receiving the error "Your browser or a browser extension is preventing Osano from loading."
A: Certain browser extensions or features block content that is essential for Osano to function properly. These include ad blockers or privacy-focused tools, which may block scripts required by Osano.
Common blocking extensions and tools include: Ghostery, AdBlock, Nord VPN (with built-in ad blocking features), Proton VPN (with built-in ad blocking features)
Solution
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Disable the Blocking Extension or Settings:
- Disable any ad blockers, privacy tools, or VPNs with ad-blocking functionality in your browser settings.
- Once disabled, refresh the page to see if Osano loads correctly.
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Whitelist Osano:
- If you prefer not to disable the extension or from your advanced settings completely, you can add Osano’s domain to the whitelist or exceptions list within the extension’s settings.
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Try Another Browser:
- If the issue persists, try loading Osano in another browser or in an incognito/private browsing window with all extensions disabled.
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