Q: Google reCAPTCHA is being blocked when users opt out of specific categories of cookies or scripts.
A: The most common reason for Google reCAPTCHA being blocked is the misclassification of required content as non-essential. This typically happens when certain necessary scripts are categorized under optional categories like "Marketing" instead of being marked as "Essential."
Additional Information
Google reCAPTCHA requires a minimum of three separate scripts to run effectively. Ensure that the following scripts (or similar based on your implementation) are classified as "Essential" to ensure they run without additional consent requirements.
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https://www.gstatic.com/recaptcha/releases//recaptcha__en.js -
https://ajax.googleapis.com/ajax/libs/jquery/3.2.1/jquery.min.js https://www.google.com/recaptcha/api.js
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Review your Managed Rules in Osano to see if any of the above URLs (or similar) are classified incorrectly (e.g., google.com marked as "Marketing"). If so, update the rules to classify the required reCAPTCHA scripts as Essential.
Once you've updated the classification, republish your configuration. After publishing, open the page in an incognito window to avoid temporary caching issues. After clearing cache and testing in incognito mode, verify if the Google reCAPTCHA is functioning correctly.
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