Q: Why is my DSAR form displaying the message, "We have detected that you are attempting to submit a request from a jurisdiction that does not currently support privacy rights," even though I have Geo-Fencing disabled?
A: This message is controlled by the Request Type visibility settings, not the Geo-Fencing toggle. Geo-Fencing enables the auto-rejection of requests from jurisdictions not covered by a privacy law, but visibility for request types is determined separately in the Request Types section.
How can I adjust the visibility settings for my DSAR form to prevent this message?
To ensure your DSAR form behaves as intended, follow these steps:
- Log in to Osano.
- Navigate to Forms under the Subject Rights section.
- Select your DSAR form and go to the Request Types section.
- For each request type, you will see three options:
- Enable for jurisdictions where it is required by law (Default)
- Enable for everyone
- Disable for everyone
- Select Enable for everyone if you want the form to be accessible globally.
- Save your changes.
These settings determine the visibility of request types, ensuring the form operates according to your requirements.
Where can I learn more about DSAR form settings?
Related to