Managing Notifications in Osano

In Osano, you can configure and adjust the notifications you receive based on various events. These notifications help you stay informed about key updates, scans, assessments, and legal developments relevant to your privacy management efforts. Here's a guide to managing your notification preferences and understanding the available notification types.

How to Access Your Notification Preferences

1. Login to Osano: Go to your Osano account.

2. Navigate to Settings: Click on the gear icon in the top right corner.

3. Access Notifications: From the dropdown menu, select "Account" and then go to the "Notifications" section.

Note: Modifying the frequency of this setting will apply only to the individual user making the change.

How to Access Other User's Notification Preferences

Admins can make updates to other user's notification preferences in the following way:

1. Login to Osano: Go to your Osano account.

2. Navigate to Settings: Click on the gear icon in the top right corner.

3. Navigate to a User: From the dropdown menu, select "Users", and then click on the specific user whose notification settings you'd like to update.

4. Access Notifications: Click on to the "Notifications" tab and make any desired updates.

Available Notification Types

• Unclassified Cookies, Scripts, and Iframes Alerts

  • Frequency Selections: Never, Daily, Weekly, Monthly

  • Receive alerts when a scan reports unclassified cookies, scripts, or iframes on your site. This helps ensure you’re aware of new elements on your website that need classification for compliance.

• Data Store Scans

  • Frequency Selections: Never, Daily, Weekly, Monthly

  • Get notifications when a new data store scan is initiated or completed. Stay updated on the status of your data store scans to monitor privacy compliance across your data ecosystem.

• DSAR Updates

  • Receive notifications for updates on Data Subject Access Requests (DSAR). Keep track of changes and new developments regarding requests from data subjects regarding their personal information.

    • Immediate notification for new action items

      • You will be notified immediately when an action item is created and assigned to you

      • Selection: active or inactive

    • Immediate notification for new portal messages

      • You will be notified immediately when a new message is received from a requestor via the Subject Rights Message Portal

      • Selection: active or inactive

    • Immediate notification when a request is ready for review

      • You will be notified immediately when a Subject Rights request has all action items completed and is ready for review

      • Selection: active or inactive

      • Frequency Selections: Never, Daily, Weekly

• Privacy Law Updates

  • Get notified when new legislation is pending or passed in regions you follow. Stay compliant with new privacy laws and regulations by receiving timely updates from regions relevant to your business.

  • Frequency Selections: Never, Daily, Weekly, Monthly

• Vendor Litigation Updates

  • Receive alerts when new litigation is brought against vendors you follow. Understand potential risks by keeping up with legal challenges faced by your third-party vendors.

  • Frequency Selections: Never, Daily, Weekly, Monthly

• Your Vendor Updates

  • Get notified when a vendor's privacy score changes. Ensure you’re aware of shifts in your vendor’s compliance by following their privacy score updates.

  • Frequency Selections: Never, Daily, Weekly, Monthly

• Vendor Updates for Assigned Vendors Only

  • Receive vendor updates specifically for vendors you are assigned to manage.

  • Checkbox: Active or inactive only

• Custom Privacy Score Assessments

  • This option allows you to set a Privacy Score Floor - you will only be updated to privacy score changes when they drop below a certain defined score.

• Assessments

  • Receive alerts when you are assigned an assessment to complete.

  • Frequency Selections: Always or Never

• Breach Alerts

  • Receive alerts when one of your managed vendors or their subprocessors experiences a breach. Stay ahead of security threats and take action quickly if a vendor in your network reports a breach.

  • Frequency Selections: Always or Never

Frequently Asked Questions

Q: Are alerts or notifications real time?

A: No, notifications are not real time. They are received around 4:30pm UTC the following day.

Q: Is there a way I can get real time alerts?

A: The only product that offers real-time alerting is the DSAR product. This type of alerting can be done via Webhooks that can be connected to tools like Slack and JIRA to create notifications and tasks in near real-time.

Q: Why am I not receiving DSAR alerts?

A: There are a few reasons why you may be expecting but not receiving DSAR alerts:

1.) Your DSAR settings might be set to weekly or never. Please review your settings.

2.) DSAR alerts are not real time, they will alert you as due dates near.

3.) DSAR alerts are not sent on weekends.

Q: Why haven't I received any Script/Cookie Notifications since the first one?

A: The "new script and cookie" notification will only fire again after a republish of your cookie consent code has occurred - this is in an effort to not spam our users during the initial setup phase and to encourage the timely classification of content.

Ex. New Cookies Discovered > Alert Sent > You Classify the Cookies > Publish > New Cookies Discovered > Alert Sent >........ (continuous alerting)

vs.

New Cookies Discovered > Alert Sent > You Classify the Cookies > No Publish Action occurs > New Cookies Discovered > Alert NOT Sent

If you would like "daily" alerts during your early setup phases, we'd recommend the configuration be republished daily. 

Q: Can I Isolate Notifications by Organization?

A: Currently notifications cannot be isolated by organization. They are role based only.